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V. YADAV
HIRE ME

AVAILABLE FOR VOICE-AI / CX ROLES

I build the voicebehind the call.

Genesys Cloud IVR Developer & Contact-Center Voice-AI Engineer. 8+ years designing enterprise IVR, bot flows, and AI-assisted CX on Genesys Cloud for healthcare, automotive, and e-commerce.

0+ years
0 flagship builds
0 certs
0 IoT patent
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Vaibhavkumar Yadav

Ask me anything about my work — IVR, voice AI, projects, or whether I'm open to hire. Tap the mic and talk, or type below.

MODE
8+ years
on Genesys Cloud CX
Genesys Cloud CX95%
10Certs
7Awards
1IoT Patent
AVAILABLEGENESYS SME

> PLATFORMS & AI I SHIP WITH

Genesys Cloud
Azure Speech
OpenAI
Dialogflow
Cisco PCCE
Power Automate
Observe.AI
AI Studio
Genesys Cloud
Azure Speech
OpenAI
Dialogflow
Cisco PCCE
Power Automate
Observe.AI
AI Studio
> CASE STUDIES

Selected work

> CALLER PROFILE

About

  • 8+ years building enterprise IVR and contact-center solutions on Genesys Cloud CX.
  • SME in Genesys Architect, AI Studio, Data Actions, and CX-as-Code (Terraform).
  • Integrates Azure TTS/STT, OpenAI/ChatGPT, Google Dialogflow, Observe.AI, Moveworks.
  • Delivered PII/PHI/PCI-compliant flows for healthcare and regulated industries.
  • Holder of an IoT patent; 7 Infosys awards including Tech Maestro and RISE MVP.
  • 10 certifications (Infosys Contact Center suite, Applied Generative AI, eCornell AI Strategy).
CALLER DETAILS
NAMEVaibhavkumar Yadav
ROLEPackage Consultant 2 — Genesys Cloud SME, Infosys Limited
LOCATIONRichardson, Texas, USA
EMAILyadavvaibhavkumar7@gmail.com
> CAPABILITIES

Stack

Genesys Cloud CX 95
Genesys Architect 92
IVR / Bot Flows 95
Omnichannel Routing 88
Data Actions 85
CX as Code (Terraform) 78
Azure TTS / STT 85
OpenAI / ChatGPT 82
Google Dialogflow 82
Observe.AI 80
Moveworks 75
Java / Spring Boot 85
Python 80
React JS 78
REST APIs / OAuth2 88
Power Automate 82
GCP / Docker 78
Salesforce CRM 80
> FREQUENTLY ASKED

Quick answers

›Who is Vaibhavkumar Yadav?

Vaibhavkumar Yadav is a Genesys Cloud IVR Developer & Contact-Center Voice-AI Engineer with 8+ years of experience, currently Package Consultant 2 — Genesys Cloud SME, Infosys Limited, based in Richardson, Texas (Dallas–Fort Worth metro), USA.

›What does Vaibhavkumar Yadav specialize in?

Enterprise IVR and contact-center voice AI on Genesys Cloud CX — Architect flows, AI Studio, Data Actions, CX-as-Code (Terraform) — integrating Azure TTS/STT, OpenAI/ChatGPT, Google Dialogflow, and Observe.AI for healthcare, automotive, and e-commerce clients.

›Is Vaibhavkumar Yadav available for hire?

Yes — Open to Genesys Cloud / contact-center voice-AI roles globally. He is based in Richardson, TX and works with teams across the United States and globally (remote-friendly).

›What are his flagship projects?

Cloud Contact Center Modernization for a healthcare leader (Genesys Cloud CX + OpenAI agent-assist, PII/PHI/PCI-compliant), a full-lifecycle Genesys Configuration Tool for a German automotive corporation, an enterprise API Integration Framework, a Dialogflow voice/chat bot on Cisco PCCE, and platform tooling for Reliance Digital & AJIO.

›What certifications does he hold?

10 certifications, including the Infosys Contact Center suite, Infosys Certified Applied Generative AI Professional, and the eCornell AI Strategy certification — plus an IoT patent and 7 Infosys awards.

›How can I contact Vaibhavkumar Yadav?

Email yadavvaibhavkumar7@gmail.com, connect on LinkedIn, or talk to the live voice agent on this site — it answers questions about his work in his own voice.

> PRESS 9 TO CONNECT

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